Tele Caller

Job Title:

Location:

Working Days:

Role Overview:

We are looking for a dedicated and energetic Telecaller to join our India operations in Gurugram. The role involves making outbound calls, handling inquiries, guiding students/parents, updating records, and supporting the admissions/sales team. The ideal candidate should have strong communication skills, confidence on calls, and the ability to manage conversations professionally.

Key Responsibilities:

• Make outbound calls to leads, students, or parents as per daily targets.
• Follow up on inquiries and maintain consistent communication.
• Provide information about courses, services, programs, or offerings.
• Update CRM/Sheets with call status and lead activity regularly.
• Track follow-ups and ensure timely callbacks.
• Share qualified leads with the admissions or sales team.
• Handle incoming queries and provide accurate information.
• Maintain a polite, professional tone with all callers.
• Coordinate with the admissions/sales team for lead updates.
• Assist in scheduling counseling sessions or meetings when required.
• Share daily/weekly call reports.
• Assist with campaigns, outreach efforts, and event calling lists.
• Maintain data accuracy and confidentiality.

Requirements:

• 1–3 years of telecalling or customer service experience (education sector preferred).
• Strong communication skills in English and Hindi.
• Confident, polite, and persuasive speaking skills.
• Basic computer skills (Google Sheets/CRM).
• Ability to meet daily/weekly calling targets.
• Comfortable working onsite in Gurugram.

Work Schedule:

• 6 days working (Monday to Saturday)
• Office location: Gurugram