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Tele Caller

Tele Caller

Casagrand

0 - 4 years

1 - 2 Lacs

chennai

Posted:11 hours ago| Platform:

Apply

Skills Required

telecalling bpo telesales calling customer care telemarketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Achieve daily productivity benchmarks based on allocated leads.
Meet minimum call targets as defined in the CRM.
Ensure timely follow-ups and effective utilisation of all leads.

2. Visit Booking & Conversions

Contact parents to schedule and confirm school visits.
Drive conversion of visit bookings through callback management.
Address parent queries and provide clarity to overcome objections.

3. Database & Reporting

Maintain and update the parent interaction database, MIS, and status reports in the company system.
Ensure accuracy and timeliness in all data entries.

4. Target Achievement

Deliver on weekly and monthly performance targets related to call volume, follow-ups, and visit conversions.

5. Parent Communication & Support

Understand parent requirements and provide appropriate guidance.
Handle objections tactfully and ensure a positive experience.
Manage dispute resolutions and escalate concerns to the counselling Team Leader when required.

6. Coordination with Counselling Team

Communicate parent requirements to the counselling Team Leader to support efficient closure.
Follow up with the counselling team for completion of parent requests and keep parents informed until closure.

Skills & Qualifications (Optional)

Strong communication and interpersonal skills.
Ability to handle objections and work in a fast-paced environment.
Familiarity with CRM tools or willingness to learn.
Problem-solving mindset with attention to detail.

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