About the Role: We are looking for a motivated and fluent Dutch-speaking Sales Development Representative (SDR) to join our remote sales team. As an SDR, your primary role will be to engage potential leads, qualify them, and schedule meetings for the closing team. This is a high-impact role ideal for someone who is proactive, articulate, and comfortable speaking with business decision-makers. Key Responsibilities: • Conduct outbound prospecting via calls, emails, and LinkedIn (no cold calling scripts we value real conversations). • Engage and qualify potential clients in the Dutch market. • Identify client needs and pain points to pitch our solutions effectively. • Book qualified appointments for the sales team. • Maintain accurate records of outreach and responses in CRM. • Collaborate with marketing and sales teams to improve outreach strategies. Requirements: • Fluency in Dutch (native or near-native level) is a must. • Strong verbal and written communication in English. • Proven experience in lead generation, cold calling, or inside sales (SDR/BDR roles preferred). • Confident and professional phone presence. • Self-driven with the ability to work independently in a remote setup. • Comfortable using CRMs, email tools, and LinkedIn for outreach.

4.Job Summary: We are seeking experienced and customer-focused Customer Service Representatives to handle inbound calls for a US-based process. The ideal candidate will have strong communication skills, customer-first attitude, and prior experience in an international voice process. You will be responsible for resolving customer queries, providing accurate information, and ensuring a smooth customer experience. Key Responsibilities: 1.Handle high volume of inbound calls from US-based customers professionally and efficiently. 2.Provide prompt, accurate, and complete information by using the right tools and resources. 3.Understand customer needs and provide appropriate solutions or escalate queries when required. 3.Maintain a positive, empathetic, and professional attitude toward customers at all times. 4.Follow up on customer interactions where necessary and ensure timely resolution. 5.Document all call information according to standard operating procedures. 6.Meet performance metrics including call handling time, customer satisfaction, and quality scores. Required Skills & Qualifications: 1.Minimum 1 year of experience in an international BPO (voice/inbound process). 2.Excellent verbal communication skills in English with neutral accent. 3.Strong listening skills and ability to remain calm under pressure. 4.Proficient in using CRM software and other call centre tools. 5.Willingness to work US night shifts, weekends, and holidays if required. 6.Ability to multi-task, prioritize, and manage time effectively. 7.Graduate or equivalent education preferred.

Job Summary: We are seeking experienced and customer-focused Customer Service Representatives to handle inbound calls for a US-based process. The ideal candidate will have strong communication skills, customer-first attitude, and prior experience in an international voice process. You will be responsible for resolving customer queries, providing accurate information, and ensuring a smooth customer experience. Key Responsibilities: 1.Handle high volume of inbound calls from US-based customers professionally and efficiently. 2.Provide prompt, accurate, and complete information by using the right tools and resources. 3.Understand customer needs and provide appropriate solutions or escalate queries when required. 3.Maintain a positive, empathetic, and professional attitude toward customers at all times. 4.Follow up on customer interactions where necessary and ensure timely resolution. 5.Document all call information according to standard operating procedures. 6.Meet performance metrics including call handling time, customer satisfaction, and quality scores. Required Skills & Qualifications: 1.Minimum 1 year of experience in an international BPO (voice/inbound process). 2.Excellent verbal communication skills in English with neutral accent. 3.Strong listening skills and ability to remain calm under pressure. 4.Proficient in using CRM software and other call centre tools. 5.Willingness to work US night shifts, weekends, and holidays if required. 6.Ability to multi-task, prioritize, and manage time effectively. 7.Graduate or equivalent education preferred.

About the Role We are seeking a highly driven and experienced Lead US Recruitment to lead and manage our recruitment team supporting US-based clients. The ideal candidate will have hands-on experience in full-cycle US recruitment, deep understanding of the BPO/KPO recruitment ecosystem, and a strong grasp of the tools, software, and best practices required to deliver results in a high-volume environment. Key Responsibilities • Lead and manage a team of recruiters handling US-based staffing requirements. • Oversee full recruitment life cycle: sourcing, screening, coordinating interviews, and onboarding. • Ensure SLAs and KPIs are met or exceeded for client hiring needs. • Utilize applicant tracking systems (ATS), job boards (Monster, Dice, CareerBuilder, etc.), and sourcing tools (LinkedIn Recruiter, ZoomInfo, etc.) efficiently. • Coach and mentor junior recruiters on best practices, sourcing strategies, and client communication. • Handle client escalations and coordinate closely with US account managers to align hiring strategy. • Track team performance, generate reports, and lead weekly status updates with internal and external stakeholders. • Stay updated with evolving labor laws, hiring regulations, and recruitment trends in the US market. Requirements • Minimum 3 years of experience in US recruitment, preferably in a BPO, KPO, or call center environment. • Prior experience managing a team of recruiters or acting in a senior/lead role. • Expertise in handling end-to-end US recruitment processes including W2, C2C, and 1099 hiring models. • Proficiency with tools like JobDiva, Bullhorn, CEIPAL, Salesforce, or equivalent ATS. • Familiarity with VMS platforms (Fieldglass, Beeline, IQNavigator, etc.) is a plus. • Strong knowledge of US tax terms, work authorizations (US Citizen, GC, H1B, etc.), and time zones. • Excellent communication, team management, and organizational skills. • Willingness to work in EST/CST time zones or according to client requirements. Preferred Skills • Prior experience working with IT and non-IT roles. • Data-driven approach to improve hiring metrics. • Ability to multitask and handle high-pressure environments. • Strong interpersonal skills to drive collaboration across teams.

About the Role We are seeking a highly driven and experienced Lead US Recruitment to lead and manage our recruitment team supporting US-based clients. The ideal candidate will have hands-on experience in full-cycle US recruitment, deep understanding of the BPO/KPO/IT recruitment ecosystem, and a strong grasp of the tools, software, and best practices required to deliver results in a high-volume environment. Key Responsibilities • Lead and manage a team of recruiters handling US-based staffing requirements. • Oversee full recruitment life cycle: sourcing, screening, coordinating interviews, and onboarding. • Ensure SLAs and KPIs are met or exceeded for client hiring needs. • Utilize applicant tracking systems (ATS), job boards (Monster, Dice, CareerBuilder, etc.), and sourcing tools (LinkedIn Recruiter, Zoom Info, etc.) efficiently. • Coach and mentor junior recruiters on best practices, sourcing strategies, and client communication. • Handle client escalations and coordinate closely with US account managers to align hiring strategy. • Track team performance, generate reports, and lead weekly status updates with internal and external stakeholders. • Stay updated with evolving labor laws, hiring regulations, and recruitment trends in the US market. Requirements • Minimum 3 years of experience in US recruitment, preferably in a BPO, KPO, IT or call center environment. • Prior experience managing a team of recruiters or acting in a senior/lead role. • Expertise in handling end-to-end US recruitment processes including W2, C2C, and 1099 hiring models. • Proficiency with tools like JobDiva, Bullhorn, CEIPAL, Salesforce, or equivalent ATS. • Familiarity with VMS platforms (Fieldglass, Beeline, IQNavigator, etc.) is a plus. • Strong knowledge of US tax terms, work authorizations (US Citizen, GC, H1B, etc.), and time zones. • Excellent communication, team management, and organizational skills. • Willingness to work in EST/CST time zones or according to client requirements. Preferred Skills • Prior experience working with IT and non-IT roles. • Data-driven approach to improve hiring metrics. • Ability to multitask and handle high-pressure environments. • Strong interpersonal skills to drive collaboration across teams.