Tele caller Patient Lead Conversion Executive

-->Role & responsibilities

A) Lead Management & Conversion:

• Handle

  daily inbound and outbound calls

  , particularly from

  social media leads

  .
• Engage with leads in a

  friendly, professional, and persuasive manner

  .
• Understand the patients dental concerns and provide

  basic information

  about treatments, pricing, procedures, and appointments.
• Share available time slots and coordinate with the front desk to schedule appointments.
  

• Follow up diligently

  with unconverted leads through calls, WhatsApp, and SMS until closure.
• Keep accurate records of leads, follow-ups, and conversions in CRM or lead sheet.
  

B) Social Media & Digital Communication:

• Regularly monitor and reply to inquiries from:
  
• Facebook and Instagram DMs & Comments
  
• Google Ads/Website inquiries
  
• WhatsApp Business messages
  
• Collaborate with the digital marketing team to understand

  campaigns and offers

  to communicate the right message.
• Flag important or urgent leads for priority follow-up.
  

C)

• Greet and speak to potential patients with

  empathy, clarity, and confidence

  .
• Help patients

  overcome hesitation or objections

  by explaining benefits and solving basic queries.
• Guide patients who are unsure of procedures toward

  free consultations

  or check-ups.

D)

• Maintain a daily report of leads, calls made, appointments booked, and reasons for drop-offs.
  
• Share weekly feedback with the marketing team on lead quality.
  
• Achieve weekly/monthly conversion targets.

--> Required Qualifications & Skills:

• Education:

  Minimum 10+2 (Higher Secondary); Graduation preferred

• Experience:

  24 years in Telecalling / Customer Care / Lead Conversion

• Language Proficiency:

• Must speak

  fluent Bengali and Hindi

• Basic to good

  English communication

• Tech Skills:

• Basic knowledge of WhatsApp Business, Google Sheets, CRM tools
  
• Familiarity with Instagram & Facebook interfaces
  

• Soft Skills:

• Excellent verbal communication & interpersonal skills
  
• Patient, persuasive, and proactive approach
  
• Ability to multitask and prioritize follow-ups