Whitezone dental clinics

Job description -->Role & responsibilities A) Lead Management & Conversion: Handle daily inbound and outbound calls , particularly from social media leads . Engage with leads in a friendly, professional, and persuasive manner . Understand the patients dental concerns and provide basic information about treatments, pricing, procedures, and appointments. Share available time slots and coordinate with the front desk to schedule appointments. Follow up diligently with unconverted leads through calls, WhatsApp, and SMS until closure. Keep accurate records of leads, follow-ups, and conversions in CRM or lead sheet. B) Social Media & Digital Communication: Regularly monitor and reply to inquiries from: Facebook and Instagram DMs & Comments Google Ads/Website inquiries WhatsApp Business messages Collaborate with the digital marketing team to understand campaigns and offers to communicate the right message. Flag important or urgent leads for priority follow-up. C) Patient Communication & Support: Greet and speak to potential patients with empathy, clarity, and confidence . Help patients overcome hesitation or objections by explaining benefits and solving basic queries. Guide patients who are unsure of procedures toward free consultations or check-ups. D) Performance Tracking & Reporting: Maintain a daily report of leads, calls made, appointments booked, and reasons for drop-offs. Share weekly feedback with the marketing team on lead quality. Achieve weekly/monthly conversion targets. --> Required Qualifications & Skills: Education: Minimum 10+2 (Higher Secondary); Graduation preferred Experience: 24 years in Telecalling / Customer Care / Lead Conversion Language Proficiency: Must speak fluent Bengali and Hindi Basic to good English communication Tech Skills: Basic knowledge of WhatsApp Business, Google Sheets, CRM tools Familiarity with Instagram & Facebook interfaces Soft Skills: Excellent verbal communication & interpersonal skills Patient, persuasive, and proactive approach Ability to multitask and prioritize follow-ups Role: Customer Success, Service & Operations - Other Industry Type: Medical Services / Hospital (Diagnostics) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - OtherEducation UG: Any Graduate Key Skills: Sales, Calling, Inbound Calls, Lead Management, Outbound Calling, Telecalling, Cold Calling, Inside Sales, Appointment Generation, Telemarketing Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Paid sick time