Tele caller Patient Lead Conversion Executive

Job description

-->Role & responsibilities

A) Lead Management & Conversion:

• Handle daily inbound and outbound calls, particularly from social media leads.
• Engage with leads in a friendly, professional, and persuasive manner.
• Understand the patients dental concerns and provide basic information about treatments, pricing, procedures, and appointments.
• Share available time slots and coordinate with the front desk to schedule appointments.
• Follow up diligently with unconverted leads through calls, WhatsApp, and SMS until closure.
• Keep accurate records of leads, follow-ups, and conversions in CRM or lead sheet.

B) Social Media & Digital Communication:

• Regularly monitor and reply to inquiries from:
• Facebook and Instagram DMs & Comments
• Google Ads/Website inquiries
• WhatsApp Business messages
• Collaborate with the digital marketing team to understand campaigns and offers to communicate the right message.
• Flag important or urgent leads for priority follow-up.

C) Patient Communication & Support:

• Greet and speak to potential patients with empathy, clarity, and confidence.
• Help patients overcome hesitation or objections by explaining benefits and solving basic queries.
• Guide patients who are unsure of procedures toward free consultations or check-ups.

D) Performance Tracking & Reporting:

• Maintain a daily report of leads, calls made, appointments booked, and reasons for drop-offs.
• Share weekly feedback with the marketing team on lead quality.
• Achieve weekly/monthly conversion targets.

--> Required Qualifications & Skills:

• Education: Minimum 10+2 (Higher Secondary); Graduation preferred
• Experience: 24 years in Telecalling / Customer Care / Lead Conversion
• Language Proficiency:
• Must speak fluent Bengali and Hindi
• Basic to good English communication
• Tech Skills:
• Basic knowledge of WhatsApp Business, Google Sheets, CRM tools
• Familiarity with Instagram & Facebook interfaces
• Soft Skills:
• Excellent verbal communication & interpersonal skills
• Patient, persuasive, and proactive approach
• Ability to multitask and prioritize follow-ups

Role: Customer Success, Service & Operations - Other
Industry Type: Medical Services / Hospital (Diagnostics)
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - OtherEducation
UG: Any Graduate

Key Skills: Sales, Calling, Inbound Calls, Lead Management, Outbound Calling, Telecalling, Cold Calling, Inside Sales, Appointment Generation, Telemarketing

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time