Tele Caller Executive

Caller Agent Job Description

Position Title: Telecaller

Job Location: Mayapuri , New Delhi

Department: Sales

Key Responsibilities:

• Inbound/Outbound Calls:
• Handle a high volume of inbound or outbound calls professionally and efficiently.
• For Sales Agents: Make outbound calls to prospects or customers, sell products/services, and generate leads.
• For Customer Service Agents: Answer incoming calls from customers, resolve their queries, provide support, and ensure a positive customer experience.
• Product/Service Knowledge:
• Understand the products or services being offered to provide accurate information to customers or prospects.
• Explain the features and benefits clearly, ensuring that the customer is well-informed.
• Customer Engagement:
• Build rapport with customers by listening to their needs and offering solutions.
• Address customer complaints and concerns with empathy and professionalism.
• Maintain a high level of customer satisfaction by providing timely follow-ups and assistance.
• Data Entry and Record-Keeping:
• Accurately update customer information in CRM systems after each call.
• Log all interactions, including calls made, customer queries, and any issues raised during the call.
• Sales and Targets:
• For telesales roles, meet or exceed sales targets, which could include converting leads into sales, upselling, or cross-selling.
• Track sales progress and provide reports as required.
• Problem Solving and Escalation:
• Troubleshoot customer issues and resolve complaints within a timely manner.
• Escalate complex issues to the appropriate department or supervisor for further resolution.
• Compliance and Adherence to Policies:
• Ensure calls are made or received within company guidelines, adhering to scripts, and maintaining compliance with regulatory standards.
• Maintain confidentiality and handle sensitive customer information responsibly.
• Team Collaboration:
• Work closely with other agents and teams to ensure seamless service delivery and customer satisfaction.
• Participate in training sessions, meetings, and contribute ideas for process improvements.

Key Skills & Qualifications:

• Communication Skills:
• Excellent verbal communication skills are essential, including the ability to speak clearly and confidently over the phone.
• Active listening skills to understand customer needs and provide appropriate responses.
• Sales/Customer Service Experience:
• Previous experience in sales or customer service (for telesales or support roles) is preferred, but not always required.
• Problem-Solving Abilities:
• Ability to handle challenging customer situations and resolve conflicts effectively.
• Computer Proficiency:
• Comfortable using customer relationship management (CRM) systems, call-handling software, and basic computer programs (e.g., Microsoft Office).
• Attention to Detail:
• Accuracy in recording customer interactions and updating records.
• Patience & Empathy:
• Ability to maintain a calm and positive demeanor, especially when dealing with upset or frustrated customers.
• Time Management:
• Ability to manage a high call volume efficiently and prioritize tasks.
• Educational Requirements:
• Typically, a high school diploma or equivalent is required. Some positions may require a bachelor's degree or relevant experience depending on the industry.

Job Type: Full-time

Pay: ₹15,000.00 - ₹21,000.00 per month

Benefits:

• Paid time off