Tele Caller Executive- Accounts

Job Purpose:

To ensure timely collection of outstanding payments from customers, maintain accurate ledger records, and provide effective customer service support related to billing, payments, and account reconciliation.

Key Responsibilities:Accounts & Payment Follow-up:

• Regularly follow up with customers/distributors for outstanding payments.
• Maintain and update outstanding payment trackers and customer ledger records.
• Coordinate with the sales team for payment status, disputes, and pending collections.
• Share regular payment follow-up reports with management.
• Ensure timely posting of receipts and reconciliation of accounts.
• Communicate politely and professionally with customers to resolve billing or payment-related issues.
• Monitor credit days and ensure collections are aligned with agreed terms.

Ledger Clearance:

• Verify and reconcile customer ledgers on a regular basis.
• Resolve mismatches or discrepancies between customer and company accounts.
• Maintain documentation for all cleared payments and adjustments.
• Support internal audits and provide required records promptly.

Customer Service:

• Respond to customer queries related to invoices, statements, and payment status.
• Coordinate with internal departments (Sales, Dispatch, Finance) to resolve issues quickly.
• Maintain good relationships with customers by providing clear communication and timely updates.
• Escalate unresolved issues to the concerned department or management when necessary.

Skills & Qualifications:

• Bachelor’s degree in Commerce / Accounting / Finance.
• 0–3 years of experience in accounts receivable, collections, or customer service (preferred).
• Strong communication and negotiation skills.
• Good knowledge of MS Excel and accounting software (e.g., Tally, Marg ERP).
• Attention to detail and ability to handle multiple accounts efficiently.

Performance Indicators:

• Timely collection of outstanding dues.
• Reduction in overdue accounts.
• Accuracy of ledger reconciliation.
• Customer satisfaction in payment-related communication.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person