Tele-Caller/ Counsellor ( Admissions)

Overview of the Admission Counsellor role

We are looking for an Admission Counsellor to serve as the main point of contact for admission enquiries across our branches. The role is a target driven role, includes guiding parents through the admission process, coordinating school visits, and ensuring timely follow-ups and accurate data management. The ideal candidate is organized, articulate, and dedicated to providing a professional and supportive experience for prospective parents.

Job Title: Admission Counsellor (offline and online)

Role: Full-time/ Onsite

Work Days: Monday to Saturday

Timings: 10:00 AM – 6:00 PM (Monday to Friday)

Saturday: All Saturdays working (4 hours)

Work Location: Sector 49

Scope of centres- All current and upcoming branches of Kids Kingdom

Job Responsibilities:

Lead Management & Conversion

· Handle incoming enquiries through calls, emails, WhatsApp, social media, and website forms in a timely and professional manner.

· Convert enquiries into admissions through consistent follow-ups, relationship building, and adherence to the company’s Standard Operating Procedures (SOPs).

· Maintain accurate and updated records of all leads in the company’s Lead Management Module.

· Take complete ownership of walk-ins and ensure a positive and seamless experience for prospective parents at the assigned centre.

· Ensuring branding through effective positioning of services.

· maximize revenue growth.

Parent Counselling (in events where face to face counselling is required)

• Conduct centre tours and explain curriculum, facilities, and policies.
• Understand parent needs and match them with appropriate programs.
• Maintain a professional, empathetic, and reassuring communication style.

Admissions Process

• Guide parents through application and registration steps.
• Coordinate with the academic and accounts team for smooth onboarding.
• Ensure all documentation and fee payments are complete before start date in coordination with the Centres.

Coordination with Centres

· Follow up with centres on the status of enquiries and ensure timely follow-ups are conducted as per SOPs.

· Schedule parent visits in coordination with the centre teams to ensure smooth and well-prepared interactions.

· Coordinate with centres throughout the enquiry engagement process, ensuring consistent communication and a seamless parent experience.

· Schedule free trial sessions, confirm slots, and organize parent visits for special events or open days.

· Collect and record feedback from parents regarding the admission process and document reasons for non-registration to support continuous improvement efforts.

Reporting & Analysis

· Submit daily reports on enquiries, follow-ups, and admissions to management.

· Update the Lead Management Module on a daily and real-time basis to ensure accurate and up-to-date records.

· Analyse conversion ratios regularly and provide insights or suggestions to improve the admission strategy.

· Track the source of leads to support marketing initiatives and identify high-performing channels.

· Monitor the quality and volume of enquiries on a daily basis to ensure targets and service standards are met.

· Periodically update FAQs, counselling files, SOPs, fee structures, and admission process documents to reflect current practices.

Educational Qualifications: Graduate in any stream (minimum qualification)

Work Experience: 1-2 years prior experience in school admissions or counselling preferred

Skills:

· Excellent verbal and written communication

· Strong phone etiquette and interpersonal skills

· Comfortable working with CRM or lead management software

· Well-organized, punctual, and detail-oriented

· Ability to multitask and manage a high volume of enquiries

Job Type: Full-time

Pay: ₹15,336.28 - ₹20,000.30 per month