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Technology Support

9 - 13 years

0 Lacs

karnataka

Posted:4 days ago| Platform: Shine logo

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Skills Required

application support itil jira bcp communication presentation trouble shooting back office support integration vendor management control m cp exchange support iml connectivity dr support manage engine d365 dr activities 3rd tier architecture ntier architecture tatsla bodeod activities tcs omnesys class backend processes cron windows schedulers linux schedulers communications prod issues automated tools tap mcx exchanges mock session incidents

Work Mode

On-site

Job Type

Full Time

Job Description

We are searching for Tech Operations Leads with 9-12 years of experience to join our Business Continuity Planning team in Bangalore. Lead - Application Support: - Responsible for managing end-to-end support of Broking applications. - Proficient in ITIL - L1, L2, and L3 support. - Familiarity with support tools such as JIRA, Manage Engine D365, etc. - Knowledgeable about Business Continuity Planning (BCP) and Disaster Recovery (DR) activities. - Strong communication and presentation skills. - Hands-on experience with 3rd tier and N-tier architecture. - Expertise in troubleshooting with a focus on TAT/SLA. Lead - Back Office Support: - Understanding of Beginning of Day (BOD) and End of Day (EOD) activities in the Broking industry. - Exposure to at least one Back Office (BO) product like TCS, Omnesys, CLASS, etc. - Experience in resolving integration-related issues. - Awareness of backend processes such as cron jobs, Windows and Linux schedulers. - Proficient in vendor management and communications. - Excellent at troubleshooting production issues. - Worked with automated tools like Control M, CP, etc. Lead - Exchange Support: - Expertise in IML, TAP, and MCX exchanges. - Understanding of connectivity between Broker and Exchange. - Experience in managing Disaster Recovery (DR) and mock sessions of exchanges. - Strong communication skills and troubleshooting abilities. - Proficient in managing support and incidents.,

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Technology Support

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