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ICICIDirect
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Technology Support

Technology Support

ICICIDirect

9 - 13 years

0 Lacs

karnataka

Posted:3 days ago| Platform: Shine logo

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Skills Required

itil jira business continuity planning disaster recovery communication skills presentation skills troubleshooting integration vendor management control m cp iml connectivity incident management manage engine d365 3rd tier architecture ntier architecture tatsla beginning of day bod end of day eod back office bo product cron windows scheduler linux scheduler troubleshooting production issues tap mcx exchanges disaster recovery dr

Work Mode

On-site

Job Type

Full Time

Job Description

You are required to join our Business Continuity Planning team in Bangalore as a Tech Operations Lead with 9-12 years of experience. **Role Overview:** As a Tech Operations Lead, you will be responsible for overseeing different areas of support within our Broking applications. You will be expected to manage end-to-end support activities and ensure smooth operations. **Key Responsibilities:** - Manage end-to-end support of Broking applications. - Proficient in ITIL - L1, L2, and L3 support. - Familiarity with support tools such as JIRA, Manage Engine D365, etc. - Knowledgeable about Business Continuity Planning (BCP) and Disaster Recovery (DR) activities. - Strong communication and presentation skills. - Hands-on experience with 3rd tier and N-tier architecture. - Expertise in troubleshooting with a focus on TAT/SLA. **Qualifications Required:** - 9-12 years of experience in a similar role. - Proficiency in ITIL frameworks. - Hands-on experience with support tools and applications. - Strong understanding of Business Continuity Planning and Disaster Recovery. - Excellent communication and presentation skills. This is a great opportunity for someone with your level of experience to join a dynamic team and contribute to our success.,

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Technology Support