Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Key Responsibilities • Provide MDM and MAM support using enterprise tools (Intune, JamF). • Add or remove users from mobile services and manage device enrollment. • Enforce mobile IT policies such as remote wipe, password lock, and policy reapplication. • Roll out mobile applications using Mobile Application Management (MAM) and Mobile Device Management (MDM) platforms. • Deploy and validate security updates and patches across mobile platforms. • Perform break-fix support for company-owned mobile devices and associated OS/applications. • Troubleshoot issues and coordinate with OEM vendors for root cause analysis. • Collaborate with engineering teams, business units, and third-party vendors to resolve release defects. • Support change and release management processes for mobile infrastructure. • Maintain documentation for mobile infrastructure changes and updates. • Generate monthly reports on MDM/MAM coverage, issue trends, and optimization recommendations. ________________________________________ Required Skills • Hands-on experience with: o Microsoft Intune (including App Protection Policies) o JamF Pro for macOS/iOS device management o Mobile Application Management (MAM) o Apple Business Manager, Android Zero-Touch Enrollment o Conditional Access, Remote Wipe, Lost Mode, Passcode Reset • Strong troubleshooting skills across iOS, Android, and macOS platforms. • Familiarity with enterprise mobility architecture and Zero Trust principles. • Experience with ServiceNow or similar ITSM platforms. ________________________________________ Process Knowledge • Understanding of: o Change Management (ITIL-based) o Release Management o Configuration and Inventory Management o SLA adherence and proactive monitoring ________________________________________ Preferred Certifications • Microsoft Certified: Endpoint Administrator • JamF Certified Tech / Admin • ITIL® Foundation Certification • CompTIA Mobility+ • Apple Certified Support Professional (ACSP) • Android Enterprise Certified Professional ________________________________________ Why Join Us • Be part of a global team managing mobile infrastructure for 65,000+ users. • Work with cutting-edge technologies in enterprise mobility. • Flexible remote work environment. • Opportunities for growth and certification support.