Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Accenture
>
Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

cmdb endpoint management intune servicenow troubleshooting airwatch mobile device management wsus change management mac sccm technical support application management ticketing active directory mobileiron mdm microsoft windows mam itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Technology Support Engineer

Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills Microsoft Intune

Good to have skills NA
Minimum 3 year(s) of experience is required

Educational Qualification 15 years full time education
Role SummaryThe MDM Engineer will lead the design, deployment, and support of mobile device and application management services across a global user base of 65,000. This role ensures secure, compliant, and optimized mobile experiences using Microsoft Intune and JamF, while aligning with enterprise policies and release governance. Your typical day will involve working on cloud application solutions, collaborating with cross-functional teams, and ensuring the successful deployment of cloud infrastructure and platforms.________________________________________Key ResponsibilitiesMDM/MAM Operations

Provide MDM and MAM support services using tools (Intune, JamF).

Add/delete users from mobile services and manage device enrollment.

Enforce IT policies such as remote wipe, password lock, and policy reapplication.

Manage break-fix support for Aon-owned mobile devices and associated OS/applications.Application & Security Management

Roll out mobile applications using MAM and MDM platforms.

Coordinate with engineering, business units, and vendors to resolve release defects.

Deploy and validate security updates and patches across mobile platforms.

Perform detailed troubleshooting and RCA coordination with OEM vendors.Change & Release Management

Support release cycles by testing use cases for changes and product updates.

Document all changes related to mobile infrastructure and maintain SOPs.

Collaborate with third-party carriers for device-level technical support.

Provide monthly reports on MDM/MAM coverage, issues, and optimization recommendations.Governance & Compliance

Ensure compliance with mobile device protection standards and enterprise security policies.

Monitor device health, performance, and usage trends.

Maintain audit logs and enforce encryption, conditional access, and app protection policies.

Coordinate with InfoSec and ServiceNow teams for policy enforcement and incident resolution.________________________________________Required Skills & Experience

7+ years of experience in mobile device engineering and endpoint management.

Hands-on expertise in:oMicrosoft Intune (including App Protection Policies)oJamF Pro for macOS/iOS device managementoMobile Application Management (MAM)oApple Business Manager, Android Zero-Touch EnrollmentoConditional Access, Remote Wipe, Lost Mode, Passcode Reset

Strong troubleshooting skills across iOS, Android, and macOS platforms.

Experience with ServiceNow, CMDB, and ticketing workflows.

Familiarity with enterprise mobility architecture and Zero Trust principles[4].________________________________________Process Knowledge

Proven experience in:oChange Management (ITIL-based)oRelease ManagementoConfiguration and Inventory ManagementoSLA adherence and proactive monitoring[2].________________________________________Certifications (Preferred)

Microsoft CertifiedEndpoint Administrator

JamF Certified Tech / Admin

ITIL Foundation Certification

CompTIA Mobility+

Apple Certified Support Professional (ACSP)

Android Enterprise Certified Professional
Qualification 15 years full time education

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

Technology Support Engineer