Technology Support, Associate

Job Responsibilities

• Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
• Responsible & accountable for triaging and escalating production issue causing outages.
• Adhere to processes, company policies, required to deliver high quality services to clients & partners.
  

Required Qualifications, Capabilities, And Skills

• 5-7 years of profession experience with at least 3 years in Production Support
• Degree in Computer Science or equivalent practical experience in related technical field.
• Strong understanding and knowledge of cloud services (SaaS, IaaS, PaaS), Web-based applications and IT infrastructure
• Working knowledge in one or more general purpose programming languages such as Python, shell scripting
• Advanced skills in monitoring & administering Linux systems.
• Database server monitoring, including intermediate-level understanding of SQL.
• Experience in supporting Web based applications (Nginx, WebSphere, Apache Tomcat, Mule)
• Understand source control techniques and/or familiar with Git / BitBucket
• Proficient in technology toolkits as ServiceNow, Jira, Splunk, Monitoring tools like Dynatrace, AWS Cloudwatch, Datadog, Geneos and job scheduling tools like Airflow, Autosys and Control-M.
  

Preferred Qualifications, Capabilities, And Skills

• Familiar with site reliability concepts, principles, and practices
• Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Datadog, Splunk, and others
• General knowledge of financial services industry (preferred)