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Riveron
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Technology and Innovation - IT Service Desk

Technology and Innovation - IT Service Desk

Riveron

1 - 4 years

15 - 19 Lacs

pune hybrid

Posted:-1 days ago| Platform:

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Skills Required

project management problem management it service desk change management itil certified sql production support technical support servicenow service desk management itsm incident management application support unix communication skills itil

Work Mode

Hybrid

Job Type

Full Time

Job Description

Riveron is looking for Technology and Innovation - IT Service Desk to join our dynamic team and embark on a rewarding career journey

User Support:Provide first-level technical support to end-users via phone, email, or in-person
Assist users with login issues, password resets, software installations, and other IT-related inquiries
Incident Management:Log and categorize IT incidents and service requests
Prioritize and escalate issues according to established procedures
Troubleshooting:Diagnose and resolve hardware, software, and network-related issues
Guide users through step-by-step solutions and provide clear instructions
Documentation:Maintain detailed documentation of IT support procedures and troubleshooting steps
Create knowledge base articles to facilitate self-help for users
Remote Assistance:Utilize remote assistance tools to troubleshoot and resolve issues for off-site users
Ensure effective communication and support for remote workers
User Training:Provide basic training to end-users on IT systems, applications, and security best practices
Conduct periodic training sessions on new software releases or updates
Hardware and Software Deployment:Assist in the deployment and setup of computer systems, laptops, and other IT equipment
Install and configure software applications as needed
User Communication:Communicate IT-related announcements, updates, and maintenance schedules to end-users
Foster positive relationships with users and ensure a high level of customer satisfaction

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Technology and Innovation - IT Service Desk