Technology and Innovation - IT Service Desk Riveron

1.0 - 4.0 years

15 - 19 Lacs

pune, hybrid

Hybrid

Riveron is looking for Technology and Innovation - IT Service Desk to join our dynamic team and embark on a rewarding career journey User Support:Provide first-level technical support to end-users via phone, email, or in-person Assist users with login issues, password resets, software installations, and other IT-related inquiries Incident Management:Log and categorize IT incidents and service requests Prioritize and escalate issues according to established procedures Troubleshooting:Diagnose and resolve hardware, software, and network-related issues Guide users through step-by-step solutions and provide clear instructions Documentation:Maintain detailed documentation of IT support procedures and troubleshooting steps Create knowledge base articles to facilitate self-help for users Remote Assistance:Utilize remote assistance tools to troubleshoot and resolve issues for off-site users Ensure effective communication and support for remote workers User Training:Provide basic training to end-users on IT systems, applications, and security best practices Conduct periodic training sessions on new software releases or updates Hardware and Software Deployment:Assist in the deployment and setup of computer systems, laptops, and other IT equipment Install and configure software applications as needed User Communication:Communicate IT-related announcements, updates, and maintenance schedules to end-users Foster positive relationships with users and ensure a high level of customer satisfaction Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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