Techno Functional Consultant - L1

• 10+ years of experience in ServiceNow development
• Have strong experience in ITSM//ITOM/ITAM modules
• Define, design and implement ServiceNow solutions aligning to business requirements
• Provide technical consultation in terms of using ServiceNow best practices for implementations
• Create technical implementation strategies from business requirements
• Implement ServiceNow solutions in all applications/modules such as ITSM, ITOM, ITAM

• Proficiency in ServiceNow scripting languages (Javascript), integrations (REST, SOAP), Flow Designer, workflows, Virtual Agent.
• Have experience in CMDB
• Experienced in Service Level management and SLA configuration
• ServiceNow Agent workspace
• Lead ServiceNow support team of configuration, development, and new features/plugins, investigate complex issues and review code as required.
• Design ServiceNow technical solutions and provide detailed specifications for those proposed solutions as required.
• Serve as a thought leader, to influence and develop scalable strategies, frameworks, and architectures.
• Collaborate with internal and external partners to steer the best decisions and drive the right business outcomes.
• Ensure that new development does not negatively impact performance and monitor performance using instance observe.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders

• Experience in working in Agile projects

Do

1. Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
• Support the solutioning team from architectural design, coding, testing and implementation
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon the implementation methodology
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
• Support on-site manager with the necessary details wrt any change and off-site support

2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet