Technical Writer Intern

Hiver

0 - 4 years

0 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

product engineering sales architecture intern customer satisfaction shaping customer service research seo auditing

Work Mode

Work from Office

Job Type

Internship

Job Description

You will collaborate closely with product, engineering, and design teams, contributing to a culture of innovation and excellence
With opportunities for continuous learning and a flexible work environment, Hiver offers a place where you can thrive both personally and professionally
Join us and make an impact at a fast-growing company that s revolutionizing the way businesses deliver customer service
What you will be working on: Create and maintain user guides/knowledge base content to assist customers in navigating the platform Write documentation optimized for search engines by leveraging keyword research and SEO best practices to improve online discoverability Ensure consistency, clarity, and alignment with Hiver s tone and branding guidelines
Regularly audit and update the knowledge base to keep it organized and relevant
Work closely with Technical writers, Agency freelancers, Product Managers, Designers, and Engineers to understand features and workflowsWhat are we looking for
Currently pursuing or have completed a Bachelors in English or Technical communication/writing Understanding of content architecture and technical document design principles Ability to write with a focus on usability, discoverability, and engagement Strong writing and editing skills with an ability to simplify technical concepts
Exposure to writing API & technical specification documentation is preferred A customer-first approach with a passion for creating helpful and engaging content A proactive, detail-oriented, and independent problem-solver Strong collaboration and communication skills to work effectively with cross-functional teamsNote: If youre in Bangalore, wed love to see you in the office!

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