SmartKargo (Quantum ID Technologies)

1. Job Title: Ecommerce Support Intern 2. Location: Pune (Onsite) 3. Duration: : 9- 12 months 4. Department: Ecommerce Business 5. Reporting To: Ecommerce Process Lead Job Summary: We are looking for a detail-oriented and proactive Ecommerce Support Intern to assist our ecommerce operations and customer support team. This internship offers hands-on experience in managing online platforms, resolving customer queries, and supporting backend operations to ensure a seamless shopping experience. Key Responsibilities: · Respond to customer inquiries via email, chat, or phone. · Coordinate with logistics and warehouse teams to ensure timely deliveries. · Help analyze customer feedback and suggest improvements. · Assist in resolving product or service-related issues. · Document customer interactions and feedback accurately. · Collaborate with internal teams to escalate and resolve complex issues. · Maintain accurate records and documentation of support activities. Required Skills & Qualifications: · Pursuing a degree in Business, or related field. · Basic understanding of ecommerce platforms (e.g., Shopify, Magento, WooCommerce, Amazon, Flipkart). · Familiarity with MS Excel, Google Sheets, and CRM tools. · Strong communication and problem-solving skills. · Attention to detail and ability to multitask. · Willingness to learn and adapt in a fast-paced environment. Stipend & Benefits: · Monthly stipend as per company policy. · Certificate of Internship upon successful completion. · Opportunity for full-time placement based on performance. · Real-world experience in customer service and support operations. · Exposure to CRM systems and support workflows. Job Type: Internship Contract length: 6 months Pay: ₹11,080.58 - ₹20,357.91 per month Benefits: Health insurance Life insurance Work Location: In person