Technical Writer

Hiring Now | HR Knowledge Content Writer (Policy & Knowledge Management)

Location:

What Youll Be Working On

• Internal HR policies & people processes
• Employee-facing knowledge articles
• Global people documentation & guidelines
• Content optimized for portals, mobile & chatbots

Key Responsibilities

• Create, edit, and maintain

  high-quality HR knowledge articles

  using

  Article Builder / CMS tools (WordPress preferred)

• Ensure content is

  accurate, concise, consistent, and globally understandable

• Follow approved

  content standards, templates, and taxonomy

• Optimize articles for

  multi-channel access

  (portal, mobile, chatbot)
• Collaborate with

  global stakeholders (US & Singapore)

  to gather inputs and validate content
• Review and update existing articles to maintain

  relevance and compliance

• Use

  approved AI tools

  to support content refinement and multilingual updates
• Incorporate user feedback to continuously improve clarity and usability
• Ensure content structure supports

  AI and chatbot ingestion

Mandatory Skills (Must Have)

Technical / Tool Skills

• Hands-on experience with

  Content Management Systems (CMS)

• WordPress experience strongly preferred

• Experience using structured authoring tools or knowledge platforms
• Comfort working with

  AI-assisted content tools

• Strong understanding of content versioning, formatting, and governance

Domain & Writing Skills

• 2–5 years of experience in

  HR / People / Policy / Knowledge content writing

• Strong command over

  business and professional English

• Ability to write

  clear, neutral, policy-driven content

• Proven experience creating

  internal documentation or knowledge articles

Primary (Core) Skills

Writing & Communication

• Excellent writing, editing, and proofreading skills
• Ability to simplify complex processes into user-friendly documentation
• Strong verbal communication for stakeholder discussions

Education

• Bachelor’s degree

How to Apply

pradeep.b@acesoftlabs.com