Technical Trainer - Home Appliances

About The Role

• Developing and delivering training programs related to quality and after-sales service.
• Managing the training program across all cities for helpers, drivers, executives, and managers through classroom training, online video viewing, and handbook reading.
• Managing the feedback loop for escalations or deviations from SOP and addressing them through retraining.
• Serving as the subject matter expert for the appliance category.
• Designing, developing, and delivering training programs on warehouse processes, quality control procedures, and policies.
• Conducting regular training sessions to ensure warehouse staff possess the necessary knowledge and skills.
• Coaching and mentoring warehouse staff on best practices for quality control, inventory management, and order fulfillment.
• Observing warehouse operations to identify areas for improvement.
• Developing and implementing new processes to optimize operations and uphold quality standards.
• Maintaining and updating training materials reflecting procedural changes.
• Collaborating with teams to resolve quality control issues.
• Tracking and measuring training effectiveness and improving programs as needed.
• Supporting continuous improvement through technology adoption and best practices.
• Preparing and maintaining comprehensive documentation for training and quality control.
• Staying informed about industry best practices in warehouse operations and quality management.
  

Preferred Qualifications

• Bachelor's degree and minimum 2 years of after-sales service experience.
• Proven expertise in training program development and delivery.
• Strong understanding of warehouse operations and quality control procedures.
• Exceptional communication, interpersonal, and coaching skills.
• Capability to multitask and prioritize in a dynamic work environment.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite or G Suite tools.
• Commitment to continuous improvement and quality standards.
• Technical background in appliance after-sales services which could contribute to content development.
  

Benefits

• Competitive salary and benefits package.
• Impactful role in enhancing warehouse operations efficiency and quality.
• Dynamic work environment with an innovative team.
• Contribution to a company revolutionizing the furniture rental industry.