Technical Trainer - Home Appliances

RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:

• Developing and delivering training programs related to quality and after-sales service.


• Managing the training program across all cities for helpers, drivers, executives, and managers through classroom training, online video viewing, and handbook reading.


• Managing the feedback loop for escalations or deviations from SOP and addressing them through retraining.


• Serving as the subject matter expert for the appliance category.


• Designing, developing, and delivering training programs on warehouse processes, quality control procedures, and policies.


• Conducting regular training sessions to ensure warehouse staff possess the necessary knowledge and skills.


• Coaching and mentoring warehouse staff on best practices for quality control, inventory management, and order fulfillment.


• Observing warehouse operations to identify areas for improvement.


• Developing and implementing new processes to optimize operations and uphold quality standards.


• Maintaining and updating training materials reflecting procedural changes.


• Collaborating with teams to resolve quality control issues.


• Tracking and measuring training effectiveness and improving programs as needed.


• Supporting continuous improvement through technology adoption and best practices.


• Preparing and maintaining comprehensive documentation for training and quality control.


• Staying informed about industry best practices in warehouse operations and quality management.

• Bachelors degree and minimum 2 years of after-sales service experience.


• Proven expertise in training program development and delivery.


• Strong understanding of warehouse operations and quality control procedures.


• Exceptional communication, interpersonal, and coaching skills.


• Capability to multitask and prioritize in a dynamic work environment.


• Strong analytical and problem-solving abilities.


• Proficiency in Microsoft Office Suite or G Suite tools.


• Commitment to continuous improvement and quality standards.


• Technical background in appliance after-sales services which could contribute to content development.

• Competitive salary and benefits package.


• Impactful role in enhancing warehouse operations efficiency and quality.


• Dynamic work environment with an innovative team.


• Contribution to a company revolutionizing the furniture rental industry.