Technical Support Specialist

SurveySparrow is looking for a self-motivated and driven Product Consultant who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.

Responsibilities

• As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.
• Provide immediate acknowledgment and first-level support.
• Diagnose, research, analyze the issues reported by the customers in the product.
• Deliver voice, email, and chat-based technical support
• Tracking and managing all logged tickets
• Willingness to work in night shifts

Requirements

• Past experience with sales and customer service specifically with SAAS solutions will be good to have.
• Strong understanding of REST APIs, HTTP protocols, SDKs, and authentication mechanisms
• Hands-on experience using and debugging REST APIs via browser Developer Tools
• Proven analytical and problem-solving skills with a keen troubleshooting mindset
• Knowledge and a genuine interest in software applications.
• Ability to learn quickly and troubleshoot new technologies and communicate them to others
• Excellent in written and verbal communication
• Excellent problem-solving skills
• Keen to learn new technologies

Shift - 9:00 PM - 6:00 AM

Location: Chennai, Tamil Nadu