Technical Support Specialist

Job Title: Support Engineer II

Location: Bangalore, KA/ Hyderabad, Telangana

Experience Required: 4+ year

Role Type: Contract 6 months

Shift : General

Interview: Virtual

CTC-9.2 LPA

About The Job:

Company Name:

About The Client

A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.

Essential Job Functions:

• Provide basic technical support to Client Corporate employees worldwide.
• Research, resolve, and respond to inquiries received via web chat, telephone calls,email, ticketing system, all in a timely manner, in accordance with organizational standards.
• Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved.
• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
• Adherence to shift schedules and timeliness are key requirements
• Willingness to work flexible shifts and scheduling, weekends, and holidays

Qualifications

• 4+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
• High school or equivalent diploma
• Associate in Computer Science or related field or experience equivalent.
• 4+ years of experience in help-desk or desk-side environment
• Experience in Windows, Mac OS environments
• Strong verbal skills proven ability to communicate with technical and non-technical staff
• Ability to work both independently and within a team environment
• Display a commitment to quality and strong multi-tasking skills
• Must have skills – excellent communication, Windows/MAC/Linux troubleshooting, AV infrastructure experience, Asset management

How to Apply:

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE:

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

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