Technical Support Specialist

We are looking for a Technical Support Specialist with exceptional communication skills and a solid technical background to provide assistance to users of our web applications. In this role, you will be required to work in rotational shifts, including nights, and interact with global clients through calls, emails, chat, and ticketing platforms in a professional manner. As the primary point of contact for technical issues, your responsibilities will include diagnosing problems, resolving them efficiently, and coordinating with internal tech teams as needed to ensure seamless user experiences. If you are seeking to establish a strong IT support foundation in a dynamic and fast-paced setting, this position offers the perfect opportunity for you. Your key responsibilities will involve delivering technical support to end-users through various channels, troubleshooting and resolving issues related to application performance, access, or functionality, escalating unresolved cases to engineering or product teams with proper documentation, assisting users with website updates, account setups, and feature-related queries, maintaining detailed logs of issues, resolutions, and follow-ups, managing user access and permissions securely, and providing regular updates to users with a customer-first approach. To excel in this role, you must possess excellent spoken and written English communication skills with a neutral accent and strong grammar, a basic understanding of IT systems such as Windows, Linux/macOS, and web technologies, an analytical mindset with robust problem-solving and multitasking capabilities, familiarity with ticketing tools, and the ability to adapt to rotational shifts and collaborate effectively with global clients. **Key Responsibilities:** - Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). - Troubleshoot and resolve issues related to application performance, access, or functionality. - Escalate unresolved cases to engineering or product teams with proper documentation. - Assist users with website updates, account setups, and feature-related queries. - Maintain detailed logs of issues, resolutions, and follow-ups in the support system. - Manage user access and permissions securely, following internal protocols. - Provide regular updates to users, ensuring a customer-first approach at every touchpoint. **Required Skills:** - Excellent spoken and written English communication skills with a neutral accent and strong grammar. - Basic knowledge of IT systems (Windows, Linux/macOS) and web technologies. - Analytical mindset with strong problem-solving and multitasking capabilities. - Familiarity with ticketing tools. - Ability to adapt to rotational shifts and work with global clients. **Eligibility Criteria:** - Qualification: Any Graduate (preferred: B.Tech/B.E./B.C.A., M.Tech, MBA IT/Finance) - Experience: 05 years in Technical Support or IT Helpdesk roles (preferably with web applications) - Shift: Rotational (Day & Night) - Annual CTC: 2.50 - 4.20 LPA - Job Location: Ahmedabad - Employment Type: Full-time,