Technical Support Specialist

Experience: 5 yrs-8 yrs

Technical Application Specialist / Customer Technical Support

Professional responsible for the technical application of chemical products, with a focus on PVA adhesives, water-based emulsions, paints, and solutions for the construction industry. Performs laboratory testing, technical visits to clients, and specialized support, ensuring optimal product performance, proposing improvements, solving technical issues, and contributing to the development of new formulations. Acts strategically to increase customer satisfaction and drive company results.

Key Responsibilities:

• Provide on-site and remote technical support to clients, identifying specific needs and advising on correct product usage.
• Conduct performance and compatibility testing of adhesives, emulsions, and paints, according to technical standards and commercial requirements.
• Collaborate with the R&D team on innovation and new product development projects.
• Support the sales team with technical information, supporting materials, and customized presentations.
• Deliver technical training to customers and internal teams.
• Prepare technical reports, data sheets, and presentations with analysis and technical recommendations.

Core Competencies:

• Excellent interpersonal communication
• Strong analytical and problem-solving skills
• Proactivity and initiative in finding solutions
• Results-driven and customer-oriented
• Team spirit and cross-functional collaboration
• Availability to travel and adaptability

Educational Background:

• Bachelor’s degree in Chemical Engineering, Materials Engineering, or Chemistry.

Professional Experience:

• Experience in the application of emulsions, adhesives, and paints in industrial contexts.

Solid background in technical customer support, focusing on problem-solving, product optimization, and continuous improvement