Technical Support Specialist

Minimum 1 year exp. requires to handle Microsoft windows queries by chat, mandatory skills- handling dual chat -concurrency, good typing speed (min.35WPM) and excellent communication.

Minimum 1 year exp. requires in handling Play stations gaming console, mandatory skill- good typing and chatting speed and excellent communication.

Must Have:

• Excellent communication skills
• Ready to work in 24*7 shifts and work from office
• Full time 15 year education along with Degree certificate and Marksheets.

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Preference will be given to an immediate joiner

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Provide frontline technical support for Microsoft products, including Windows, Office 365, and Surface devices.

Troubleshoot issues via phone, chat, or email, and deliver clear, effective solutions.

Guide users with self-help tools and escalate complex cases as needed.

Utilize remote tools like Microsoft Remote Desktop for issue resolution.

Document all interactions and maintain high-quality case management.

Strive for first-contact resolution and maintain professionalism at all times.

Stay updated on Microsoft products, patches, and known issues.

Collaborate with cross-functional teams to resolve recurring problems.

Contribute to internal knowledge bases and share best practices.

Ensure adherence to support policies and meet performance metrics.