Technical Support Specialist

Samsara Inc

3 - 5 years

2 - 5 Lacs

Bengaluru Karnataka India

Posted:21 hours ago| Platform: Foundit logo

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Skills Required

Mobile Troubleshooting Gps Technical Support Services

Work Mode

On-site

Job Type

Full Time

Job Description

In this role, you will:

Respond to inbound customer requests for assistance through live channels (phone and chat).

Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
Self-Manage personal workload in an effective and efficient manner
Utilize available knowledge, tools, and resources to resolve customer issues
Clearly and concisely documenting communications with Customers
Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

Bachelor s degree or higher in a technical discipline such as computer science or engineering
3-5 years of experience in a technical product support role
Spanish and English fluency is a must
Technical know-how - you re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
Interest and ability to work in a fast-growing environment with changing responsibilities.
Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
Able to work flexible hours - nights and weekends a plus

An ideal candidate also has:

General knowledge about Electrical circuits, GPS and telematics.
General knowledge of networking.
Excellent troubleshooting skills.
Excellent communication skills in both written and spoken.
French fluency is a plus.

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