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Technical Support Professional

Technical Support Professional

IBM

2 - 3 years

3 - 7 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

technical support rest project management software development software testing tracking systems react qa automation testing frameworks automation tools selenium ui regression devops testing methodologies sdlc api testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Design, develop, and execute detailed test plans and test cases aligned with product requirements and release goals. Build and maintain automated testing frameworks to support functional, regression, and end-to-end testing. Identify, document, and track defects clearly using issue-tracking systems; collaborate with developers to ensure timely resolution. Partner with developers, DevOps, and product teams to clarify requirements, assess risks, and uphold quality standards throughout the SDLC. Contribute to the refinement of testing methodologies, tools, and workflows to improve efficiency and consistency. - Define, monitor, and report on quality metrics to track progress and identify areas for improvement.

Required education

Master''s Degree

Preferred education

Master''s Degree

Required technical and professional expertise

2-3 years of hands-on experience in software testing and automation. Experience testing web and API-based applications (like REST).
Proven understanding of QA methodologies and the software development life cycle .
Proven analytical and problem-solving skills for identifying root causes and improving test coverage. Proven communication, time management, and documentation skills.

Preferred technical and professional experience

- Familiarity with modern frontend/backend frameworks (e.g., React.js, Express.js) for UI and API testing. - Project Management and Software Development Methodologies

Practical experience with automation tools (e.g., Selenium, Cypress, Playwright, or Insomnia/Postman).

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Technical Support Professional