Technical Support Professional

Introduction

Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions.- Collaborate with global teams and interface directly with clients to drive issues to resolution.- Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.- Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.- Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.

Your Role And Responsibilities

Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact We're looking for a z/OS Systems Support Engineer to join our global technical support team. You'll work with IBM's enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system. This is a deep technical support role not a help desk or coding-heavy position where your ability to think methodically,communicate clearly, and solve problems under pressure will be key.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Bachelor's degree (or equivalent experience) in Computer Science, Engineering or a related field
• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level
• Experience with at least one programming language (e.g., C, C++, Python, or Java)
• Experience with z/OS or other mainframe environments
• Excellent English communication skills (written and verbal).
• Ability to work independently and collaboratively in high-pressure situations
• Willingness to work across time zones and participate in global team collaboration
  

Preferred Technical And Professional Experience

• Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).- Exposure to dump analysis, SVC debugging, or low-level system troubleshooting
• Background in tutoring, teaching assistant roles, or mentoring
• Degree or strong interest in mathematics, logic, or scientific reasoning
• Demonstrated service mindset and ability to explain complex issues clearly