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Technical Support Professional

Technical Support Professional

IBM

0 years

0 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

jvm knowledge snowflake

Work Mode

On-site

Job Type

Full Time

Job Description

Introduction

The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.

Your Role And Responsibilities

Diagnosing and resolving issues encountered by our customers
Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur
Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements
Working with the broader engineering team to deliver critical functionality necessary for the success of our customers
Coordinating and managing customer contact for critical product issues
Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the team

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Computer Science background or equivalent practical experience
Linux administration skills
JVM knowledge
Programming/scripting with either Unix Shell scripts, Python, or Java
Knowledge of networking concepts (TCP/IP, DNS, etc.) and the ability to troubleshoot complex networking issues in a Linux environment

Preferred Technical And Professional Experience

Setup/configuration/troubleshooting experience in three or more of the following areas:

Hadoop core, HBase, HIVE, CDH, HDP
Kafka and/or Spark
Major cloud platforms (Azure, GCP, and AWS)
Containers (Docker, Kubernetes, AWS EKS)
Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)
Enterprise relational databases (Oracle, MySQL, PostgreSQL, SQL Server)
Snowflake
MongoDB

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