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Technical Support Professional

Technical Support Professional

IBM

1 - 5 years

3 - 7 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

technical support python analytica mathematics operating system operating systems file systems subject matter expert help desk memory management java debugging programming language teaching assistant programming architecture mainframe

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We’re looking for a z/OS Systems Support Engineer to join our global technical support team. You’ll work with IBM’s enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system. This is a deep technical support role —not a help desk or coding-heavy position — where your ability to think methodically,communicate clearly, and solve problems under pressure will be key. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

Bachelor’s degree (or equivalent experience) in Computer Science, Engineering or a related field
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low levelExperience with at least one programming language (e.g., C, C++, Python, or Java)Experience with z/OS or other mainframe environmentsExcellent English communication skills (written and verbal).Ability to work independently and collaboratively in high-pressure situationsWillingness to work across time zones and participate in global team collaboration

Preferred technical and professional experience

Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).- Exposure to dump analysis, SVC debugging, or low-level system troubleshootingBackground in tutoring, teaching assistant roles, or mentoringDegree or strong interest in mathematics, logic, or scientific reasoningDemonstrated service mindset and ability to explain complex issues clearly

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Technical Support Professional