Technical Support Professional

Introduction

The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.

Your Role And Responsibilities

You will work to support our customers by responding to service requests within the designated service-level agreement. You will collaborate with engineers and developers to develop creative solutions for customers, including product fixes.You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product.Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received.Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• 1+ Years of experience working as a support, sustaining or development engineer or directly related experience.
• Linux Storage System administration experience, including system installation, configuration and maintenance.
• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
• Must be able to work and collaborate in a team setting and look to share knowledge with peers.
  

1+ years of working with Ceph/Openshift/Kubernetes technologies

Preferred Technical And Professional Experience

2+ Years of experience working as a support, sustaining or development engineer or directly related experience.

• Linux Storage System administration experience, including system installation, configuration and maintenance.
• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
• Must be able to work and collaborate in a team setting and look to share knowledge with peers.
  

2+ years of working with Ceph/Openshift/Kubernetes technologies