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Technical Support Professional

Technical Support Professional

IBM

2 - 7 years

3 - 7 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

technical support python mathematics operating system operating systems file systems system troubleshooting memory management diagnostics java debugging programming language teaching assistant programming mainframe

Work Mode

Work from Office

Job Type

Full Time

Job Description

Investigate client-reported issues and technical questions using tools such as dump reading, trace alysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical alysis to identify root causes and deliver effective solutions.- Collaborate with global teams and interface directly with clients to drive issues to resolution.- Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.- Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.- Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.

Required education

Bachelor''s Degree

Preferred education

Master''s Degree

Required technical and professiol expertise

Bachelor’s degree (or equivalent experience) in Computer Science, Engineering,Mathematics, or a related field.

Strong alytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level.

2+ years of experience with at least one programming language (e.g., C, C++, Python, or Java).

Excellent English communication skills (written and verbal).

Ability to work independently and collaboratively in high-pressure situations.

Willingness to work across time zones and participate in global team collaboration

Preferred technical and professiol experience

Experience with z/OS or other mainframe environments.

Familiarity with operating system concepts (e.g., memory magement, file systems, CPUarchitecture).- Exposure to dump alysis, SVC debugging, or low-level system troubleshooting.

Background in tutoring, teaching assistant roles, or mentoring.

Degree or strong interest in mathematics, logic, or scientific reasoning.

Demonstrated service mindset and ability to explain complex issues clearly

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Technical Support Professional