33 Advanced Troubleshooting Jobs

As a L2 Network Security professional, you will be responsible for advanced troubleshooting and incident analysis to ensure the security of the network. This includes performing in-depth analysis of network security incidents such as DDoS attacks, firewall breach attempts, and malware communication. You will investigate alerts escalated by L1 support and analyze traffic patterns, logs, and system behavior for potential threats. Additionally, you will utilize packet analysis tools like Wireshark and tcpdump to investigate suspicious traffic. Your key responsibilities will include implementing and managing firewall policies for devices such as Palo Alto, Fortinet, and Cisco ASA. You will revie...

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. The Customer Service Technical Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Customer Service Technical Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programming ...

. Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. The Customer Service Technical Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Customer Service Technical Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programmin...

Location Derabassi - Punjab, India Pacesetting. Passionate. Together. HELLA is a listed, internationally positioned automotive supplier operating under the umbrella brand FORVIA. Within this de facto group, HELLA stands for high-performance lighting technology and automotive electronics. At the same time, the Company covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special-purpose vehicles with its Lifecycle Solutions business group. HELLA has around 36,000 employees at more than 125 locations worldwide and generated consolidated sales of 6.3 billion in the fiscal year 2021/2022. YOUR TASKS Oversee the execution, analysis,...

As a Technical Specialist- SD-WAN-L3 at NTT DATA, you will play a crucial role in ensuring the robustness and security of the SD-WAN infrastructure. Your responsibilities will include: - Advanced Troubleshooting: Utilize your deep knowledge of SD-WAN -Viptela technologies and protocols to resolve complex network issues that L1 and L2 engineers cannot handle. - Network Design and Architecture: Design and implement advanced network architectures with a focus on scalability, reliability, and security. - Performance Optimization: Analyze network performance data, identify bottlenecks, and optimize the network for improved performance and efficiency. - Security Management: Implement and manage ad...

As a Sr. Site Reliability Engineer (Network) L2 with 5+ years of experience, your role will focus on managing and optimizing complex network environments, including large-scale deployments and high-availability systems. Your proficiency in diagnosing and resolving complex network issues, such as performance problems, security vulnerabilities, and interoperability challenges, will be crucial. You will be responsible for planning and executing network changes with minimal disruption, including upgrades, migrations, and expansions. Additionally, your experience with network automation tools and scripting (e.g., Ansible, Python) will be essential in streamlining operations. Key Responsibilities:...

Responsibilities: Advanced Issue Resolution: Handle and resolve complex, escalated, or challenging customer inquiries, issues, and complaints across various channels (phone, email, chat). Perform in-depth troubleshooting to diagnose root causes and provide comprehensive solutions. Customer Education & Guidance: Proactively educate customers on product features, functionalities, and best practices to prevent recurring issues and enhance their overall experience. Guide customers through intricate processes or technical setups. Mentorship & Support for Peers: Act as a go-to person for junior associates, offering guidance, sharing knowledge, and assisting with complex cases. Participate in peer-...

Role- Technology Analyst Network Managed Services Support Engineer (Level 2) Experience-4+Years Location-Bangalore Education-BE/BTECH Your role You provide second level support to all incidents dispatched via the level 1 support. You take full ownership of all tickets and requests assigned and drive all needed activities to get them solved and closed. You deep dive in the troubleshooting activities and identify the root cause of incidents and problems. You routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction. You are a driving force in running a proactive service operation on all aspects (incidents, problems, service impr...

Role Overview: You will play a vital role in ensuring seamless international roaming services for customers in the telecommunications industry. Your responsibilities will include troubleshooting, monitoring, and resolving issues related to international roaming services to maintain high service quality and customer satisfaction. Your typical day will involve network auditing, change management and implementation, SLA management, L1 support, advanced troubleshooting, and handling VIP complaints. Key Responsibilities: - Responsible for the day-to-day operation and support of international roaming services, including voice, data, and messaging. - Monitor and troubleshoot roaming-related inciden...

Job Description Should be comfortable with Incident management, Change Management, Service request management and problem management. Advanced troubleshooting, analysis, and creative thinking skills to prepare the RCA document. Advanced understanding of client server technology Advanced skills and knowledge in Windows server operating systems. Experience with Patching solutions like Desktop Central Experience with other enterprise level technologies such as multi-factor authentication, Intune, virus protection, file sharing solutions. Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes. Any configuration management tool such as Chef would...

Microsoft Sentinel, Log Management, Threat Intelligence, SafeBreach, Gytpol, AWS, CISSP, CISM, NIST, ISO 27001, Data Source Integration, Security Architecture, Advanced Troubleshooting Description GSPANN is hiring a Security Architect to lead the design, deployment, and integration of Microsoft Sentinel-based security infrastructure. The role focuses on log management, threat intelligence, and proactive defense. Location: Gurugram Role Type: Full Time Published On: 17 June 2025 Experience: 5+ Years Share this job Description GSPANN is hiring a Security Architect to lead the design, deployment, and integration of Microsoft Sentinel-based security infrastructure. The role focuses on log manage...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world. There's never a typical day as a System Admini...

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. Job Description We are seeking a highly skilled and experienced Field Service Engineer to join our team in Ahmedabad, India. As a Senior Field Service Engineer, you will be responsible for providing expert technical support, maintenance, and repair services for our clients complex industrial equipment and systems. Perform on-site installation, maintenance, and repair of industrial machinery and systems Conduct thorough diagnostics and troubleshooting ...

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and g...

About Black Box : Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nuta...

About Black Box : Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nuta...

Role Overview: You will be a Network & Security Lead L3 at Black Box, responsible for providing high-level technical support for customers in the US and Europe. Your expertise in Cisco enterprise network technologies and Fortinet's FortiGate firewalls will be crucial in troubleshooting and resolving complex network and security issues. Additionally, you will play a key role in deploying and configuring network devices, optimizing performance, managing incidents, interacting with clients, providing technical leadership, and driving continuous improvement. Key Responsibilities: - Troubleshoot and Resolve Complex Issues: Provide L2/L3 support for Cisco switches and FortiGate firewall incidents,...

Be a Subject Matter Expert on Avalara product integrations. Mentor and advise support teams and associated PODs. Simplify and enhance customer interactions for support requests. Manage and resolve Level 3 technical issues for AvaTax, ECM, and related Connectors. Conduct detailed ticket analysis, troubleshooting, and issue replication. Communicate clearly with customers and maintain accurate records in the case tracking system. Provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. Manage ticket workload to meet department Service level agreements(SLAs), CSAT, and TTR goals with high documentation quality. Handle technical escalations r...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance. If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. Key Responsibilities Firewall Management: Configure, manage, and troubleshoot firewa...

As a team leader in the technical support department at Capillary Technologies, your primary responsibilities will include leading, mentoring, and managing a team of product support specialists. You will conduct regular performance reviews, provide ongoing training and development, and handle escalated customer issues by offering advanced troubleshooting and problem resolution. Ensuring a high level of customer satisfaction and monitoring feedback will be essential aspects of your role. Your role will also involve identifying opportunities to streamline and enhance support processes, monitoring key performance indicators (KPIs) to develop strategies for continuous improvement, and collaborat...

Realize your potential by joining the leading performance-driven advertising company! As a Bid Ops Optimization Engineer working on the Publisher Professional Services team in Gurugram, you will be responsible to proactively identifying optimization opportunities via complex data sets, conducting configurations necessary to improve performance, managing support/ break fix escalations, and working closely with Account Managers, RnD and Product to scale and support activity. To Thrive In This Role, You&aposll Need 3+ years of experience in a sales engineering, 3rd level support, technical account management or similar role within the AdTech industry Solid understanding of web front-end technol...

As an L2 Network Security professional, your responsibilities will include advanced troubleshooting and incident analysis of network security incidents such as DDoS attacks, firewall breach attempts, and malware communication. You will be tasked with investigating alerts escalated by L1 support and analyzing traffic patterns, logs, and system behavior to identify potential threats. Utilizing packet analysis tools like Wireshark and tcpdump will be essential for investigating suspicious network traffic. Additionally, you will be responsible for managing firewall policies for various platforms such as Palo Alto, Fortinet, and Cisco ASA. This includes reviewing and refining firewall rules to en...

Role This role is responsible for designing, implementing and maintaining secure and efficient network infrastructure. You will ensure seamless connectivity, troubleshoot complex network issues, and optimize performance while adhering to industry best practices and security standards. This role requires hands-on expertise in network administration, troubleshooting and automation to support a robust IT infrastructure. Responsibilities Lead the implementation and integration of advanced network technologies, including installation, configuration, and optimization of new network infrastructure. Conduct pilot tests, assess performance, and ensure compliance with industry standards. Provide exper...

OCP Support & Platform Engineering (Platform Analyst) Role Focus: Advanced Troubleshooting, Change Management, Automation Experience: 5-10 years Key Responsibilities: Analyze and resolve platform issues related to workloads, PVCs, ingress, services, and image registries. Implement configuration changes via YAML/Helm/Kustomize. Maintain Operators, upgrade OpenShift clusters, and validate post-patching health. Work with CI/CD pipelines and DevOps teams for build & deploy troubleshooting. Manage and automate namespace provisioning, RBAC, Network Policies. Maintain logs, monitoring, and alerting tools (Prometheus, EFK, Grafana). Participate in CR and patch planning cycles. Core Tools & Technolog...

OCP Support & Platform Engineering (Platform Analyst) Role Focus: Advanced Troubleshooting, Change Management, Automation Experience: 6 years Key Responsibilities: 1. Analyze and resolve platform issues related to workloads, PVCs, ingress, services, and image registries. 2. Implement configuration changes via YAML/Helm/Kustomize. 3. Maintain Operators, upgrade OpenShift clusters, and validate post patching health. 4. Work with CI/CD pipelines and DevOps teams for build & deploy troubleshooting. 5. Manage and automate namespace provisioning, RBAC, NetworkPolicies. 6. Maintain logs, monitoring, and alerting tools (Prometheus, EFK, Grafana). 7. Participate in CR and patch planning cycles. 8. Co...