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Technical Support Professional

Technical Support Professional

IBM

1 - 5 years

3 - 7 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

css data analysis presentation skills javascript html rest python sql queries it services ticketing tools sql ansible salesforce technical support ticketing grafana technical analysis linux infrastructure support root cause agile methodology jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support and maintain customers who have implemented Targetprocess solution, resolving customer issues and answering questions in a timely fashion.

Operational management of clients (e.g. helping loading new data, validating dashboard/report outputs, etc)

Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.

Collaborate with other departments in the company to achieve customer satisfaction.

Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise

Specific knowledge and application of IT services, program portfolio management, and application / infrastructure support.

Basic understanding of Web Development (Javascript, HTML, CSS)

Strong analytical and problem-solving skills.

Strong skills in data analysis/manipulation.

Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).

Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.

Ability to quickly context-switch between multiple complex work streams.

Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

Client-focused attitude — a customer advocate.

Team player with solid communication and presentation skills

Empathy – desire to help people

Continuous improvement – tech savvy, enjoys learning

Accountability – takes responsibility for their tasks

Preferred technical and professional experience

Basic programming skills in any language and platform, such as Javascript, .NET or Python

Knowledge of ticketing tools like Salesforce, JIRA

Knowledge of monitoring tools such as Grafana

Knowledge and application of relational database concepts, ability to write basic SQL queries

Understanding of REST API

Basic understanding of Agile methodologies

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Technical Support Professional