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Zebronics India
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Technical Support Professional

Technical Support Professional

Zebronics India

1 - 4 years

|

1 - 5 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

customer satisfaction technical head technical lead hardware ccna troubleshooting technical support professional technical support testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a Technical Support professional to assist clients with hardware, software, and network-related issues, ensuring timely resolution and high customer satisfaction. The role involves diagnosing technical problems, providing step-by-step solutions, and escalating unresolved issues to higher-level support teams when needed.

Required Skills

Communication,Hindi Speaking,A+,Networkin,CCNA.

Key Responsibilities:

Assist customers with basic troubleshooting for software, hardware, or connectivity issues.

Respond to queries via phone, email, or chat in
Hindi and English
.

Guide users step-by-step to resolve common issues.

Escalate complex problems to senior support staff or engineering teams.

Keep accurate records of customer interactions and solutions.

Learn and stay updated on product features and support tools.

Requirements:

Mandatory: Fluency in Hindi (spoken and written).

Good communication skills in English.

Recently completed a Bachelors degree/diploma in Computer Science, IT, Electronics, or a related field.

Basic understanding of computer systems and common software applications.

Eagerness to learn and develop technical and customer service skills.

Ability to work in a team and handle customers patiently and professionally

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