Technical Support Executive

VasyERP Solutions

0 years

3 - 4 Lacs

ahmedabad

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

support software resolve analyze development erp monitoring configuration transactions recording communication

Work Mode

On-site

Job Type

Part Time

Job Description

About the Role:

As a Technical Support Executive, you have to work closely with the team of software developers. You have to

understand the customer issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product.

Roles and Responsibilities:

Answer calls professionally to provide information about ERP and services and obtain details of complaints.
Understand Customer’s Complaints related to ERP and can translate it to IT team Properly.
Maintaining and monitoring ERP project plans, project schedules & work hours.
Assist users in all aspect of ERP system use.
Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Documenting and following up on important actions and decisions.
Follow up to ensure that appropriate actions were taken on customer’s requests.

Candidate Requirement:

Decent communication skills
Prompt, Responsive, Responsible and Friendly approach to customer situations.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

VasyERP Solutions

Login to

Please Verify Your Phone or Email

Confirm Action

Technical Support Executive