Key Responsibilities:Respond to IT support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and networking issues for end users. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Provide support for Software, and other business applications. Manage user accounts, permissions, and access rights in Active Directory and other systems. Monitor system performance and perform routine maintenance tasks. Escalate complex issues to higher-level IT support or third-party vendors when necessary. Maintain an inventory of IT assets and manage hardware/software procurement. Support the onboarding and offboarding process for employees (e.g., device setup, account creation). Create and maintain technical documentation and user guides. Ensure data backup and security protocols are followed. Provide basic training and guidance to users on IT tools and best practices.

More Jobs at Truelogics Infotech

Technical Support Executive

Gopalpura, Jaipur

Experience: Not specified

INR 1 - 3 Lacs

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Technical Support Executive