Technical Support Executive

Job Title:

Technical Support Executive International Voice Process

Location:

Chennai (Work from Office)

Salary:

3.0 – 3.5 LPA

Experience:

6 Months to 1 Year in International Technical Support (Voice)

Shift:

Rotational shifts (including night shifts and rotational week offs)
24/7 support environment

We are looking for a motivated and technically skilled individual to join our International Technical Support team in Chennai. The role involves handling voice-based technical queries from international customers, diagnosing and resolving hardware, software, and basic networking issues. You will play a critical role in delivering excellent customer service while resolving technical concerns quickly and efficiently.

Key Responsibilities:

• Handle inbound calls from international customers (US/UK) regarding technical issues.
• Provide first-level troubleshooting for:
• Operating systems (Windows/macOS)
• Internet and Wi-Fi connectivity issues
• Email setup/configuration (Outlook, Gmail, etc.)
• Software installation, updates, and basic application errors
• Peripheral device issues (printers, webcams, headsets)
• Use remote desktop tools (TeamViewer, AnyDesk) to assist customers.
• Log customer issues in ticketing systems like Zendesk or Freshdesk.
• Escalate unresolved problems to higher-level support when necessary.
• Ensure high levels of customer satisfaction and adhere to quality metrics.

Required Skills:

• Strong spoken English with a neutral/global accent.
• Excellent technical troubleshooting ability (hardware/software/networking).
• Familiarity with common operating systems and internet troubleshooting.
• Basic understanding of DNS, IP configuration, and email protocols (POP/IMAP).
• Experience with remote support and ticketing tools.

Eligibility Criteria:

• 6 months to 1 year of experience in an international technical voice process.
• Graduation or Diploma (any stream; technical background preferred).
• Willingness to work in rotational shifts, including nights and weekends.

Tools & Technologies:

• Remote Tools:

  TeamViewer, AnyDesk

• Ticketing Tools:

  Zendesk, Freshdesk, ServiceNow

• Troubleshooting Commands:

  ipconfig, ping, tracert (basic level)

Career Growth Path:

• Senior Technical Support Associate
• Quality Analyst / Process Trainer
• Team Leader / SME
• Internal IT Support

please share your CV : kaveri.pattar@winborn.in monisha.vishwanath@winborn.in

call :8951310412 /9663810229