Job
Description
Location City Mumbai Department Tech Support Experience 2 - 5 Years Salary - 1 INR Designation Technical Support Executive Total Position 1 Employee Type Third Party Job Description Roles and Responsibilities: Respond quickly to the incoming Tickets assigned to you on the ticketing portal. Hands-on experience with Windows 10/11 OS Install, configure, and upgrade OS and other Business applications on end users systems (Desktops/laptops) Hands-on experience & troubleshooting issues related to MS Office applications like Outlook, excel, word, etc. Assist with onboarding and offboarding of the associates (internal users). Keep inventory of all the assets like Desktops, laptops, printers, and software licenses. Working on compliance reports like Antivirus reports, WSUS reports, etc. Basic knowledge of Active Directory, Networking, and servers. Responsible for queries related to the Printers and basic troubleshooting Act as frontline support for internal users if any system goes down. Analytical and problem-solving skills Excellent communication skills, both written and verbal The ability to think logically and strategically A methodical approach to tasks Customer service skills Core Competencies: Service Orientation - Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs - the focus is on SERVICE Result Orientation - Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency - the focus is on achieving RESULTS. Initiative - One must not only understand and accept the responsibilities towards his/her job; but also proactively work towards identifying challenges and their resolution - the focus is on seeking SOLUTIONS Professionalism - Should have in-depth knowledge of all functions and display not only required skill-set but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM Cooperation - One must ensure completion of all tasks at hand and simultaneously extend support to team members and display joint ownership towards achieving business objectives - the focus is on TEAMWORK Communication/Feedback - Should believe in providing feedback to other associates and receiving feedback to enhance performance, thereby meeting business objectives - the focus is on OPEN COMMUNICATION Other Benefits: Medical Insurance (self-coverage ): Includes Group Mediclaim policy and Group Personal Accident Policy. Long-Term Investment & Engagement Plan : This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, optimize their performance, and enable them to partake in the growth of the Organization and further its best interests. Transportation support: Bus facility (where available) is allocated to you based on your requirements and availability of seats. Focus on individual career growth: via career aspirations discussions, rewards & recognition, and long service awards. Career Enhancement programs through Continuous Learning, Upskilling, and Training. Focus on Holistic Well-being: The Wellness Corner: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members. Support Mechanisms: Various support mechanisms like buddy programs for new joiners, childcare facilities for new mothers, etc. are made available for our Associates. Health Check-up Camp: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members. Working Model: Work-from-office Desired Skills: Good communication skills - both oral and written Pleasant personality & soft-spoken Hiring Process: Your interaction with us will include, but not be limited to, Technical / HR Interviews Technical / Behavioral Assessments Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!
