Technical Support Executive

As a Technical Support Executive at Radiant Acemoney, you will be responsible for overseeing the hardware and software aspects of devices/portals deployed in the network. Your role will involve coordinating with internal stakeholders and, when necessary, external stakeholders. Your primary objective will be to act as an enabler to help increase revenue generation for the organization. Your key responsibilities will include providing technical support to the Channel Sales team across states and liaising with merchants in coordination with the sales team. You will also be responsible for monitoring and closing call logs in the Customer Support system on a T+1 basis, informing the channel sales network. Additionally, you will manage logistics from supply to stocking to reconciliation in coordination with the central and zonal teams. Troubleshooting and resolving operational issues for merchants will also be part of your duties. To excel in this role, you should have intermediate Excel skills, knowledge of device handling and user management, and a bachelor's degree in Business, Finance, Technology, or a related field. You must have at least 3 years of experience in BC Banking/API lead merchant network banking in the technical/hardware domain within the fintech industry. Strong analytical and problem-solving skills focused on profitability and efficiency, excellent communication, and interpersonal abilities are essential. You should be able to work in a fast-paced environment and manage multiple priorities effectively. This is a full-time, permanent position based in Kochi, Kerala. The role requires in-person work. Benefits include health insurance and Provident Fund. If you meet the qualifications and are looking for a challenging opportunity in the fintech industry, we encourage you to apply and be a part of our dynamic team.,