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Technical Support Engineer

Technical Support Engineer

SourcingXPress

8 years

0 Lacs

mumbai maharashtra india

Posted:1 day ago| Platform:

Apply

Skills Required

support service software development research drive ai metrics saas collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Company:

Valued Client of SourcingXPress

Website:

Visit Website

Business Type:

Startup

Company Type:

Product & Service

Business Model:

B2B

Funding Stage:

Seed

Industry:

Software Development

This is a Permanent role with one of the seed funded startup - A Valued client of SourcingXPress.

About The Job

We are a GenAI and Agent Research company developing intelligent systems that drive measurable business outcomes and improve decision-making through AI agents and generative AI in regulated industries including Tax, Legal, and Manufacturing.

About The Role

Provide technical support to early customers and troubleshoot platform issues.Role Overview Support Engineers maintain SLAs, document issues, and assist product teams.

Key Responsibilities

Provide technical support and issue resolution
Document issues and feedback
Maintain SLA and support metrics

Qualifications

8+ years SaaS/technical support experience
Familiarity with backend systems and AI platforms
Strong problem-solving skills

What We Offer

Competitive salary and benefits
Collaborative growth-focused environment
Flexible work arrangements

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Technical Support Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Company:

Website:

Business Type:

Company Type:

Business Model:

Funding Stage:

Industry:

This is a Permanent role with one of the seed funded startup - A Valued client of SourcingXPress.

About The Job

About The Role

Key Responsibilities

Qualifications

What We Offer

More Jobs at SourcingXPress