Technical Support Engineer

We are seeking a Technical Support professional who possesses strong communication skills who can handle overseas/domestic customers and a technical background to assist our clients effectively. The ideal candidate will be responsible for troubleshooting and resolving technical issues while providing excellent customer service.

Responsibilities

• Diagnose and Troubleshoot

  : Identify software solutions and troubleshoot technical issues reported by clients.

• Customer Interaction

  : Communicate with customers to quickly understand their problems and guide them through solutions via phone, email.

• Documentation

  : Maintain detailed records of customer interactions, including requests for assistance and steps taken to resolve issues.

• Follow-Up

  : Ensure issues are resolved to the customer's satisfaction and follow up to confirm the effectiveness of the solutions provided.

• Technical Support

  : Support the rollout of new applications and provide procedural documentation to assist users.

• Collaboration

  : Work with other technical teams to escalate unresolved issues and ensure timely resolutions.

Requirements

• Educational Background

  : A degree in Computer Science, Information Technology, or a related field is preferred.

• Technical Proficiency

  : Experience with Windows, networks and familiarity with prepayment meter, Jira, SQL, PostgreSQL, excel.

• Communication Skills

  : Excellent verbal and written communication skills are essential for explaining technical concepts to non-technical users.

• Problem-Solving Skills

  : Strong analytical skills to diagnose issues and provide effective solutions.

• Experience

  : Prior experience in technical support or a similar role is advantageous.

This role is crucial for ensuring customer satisfaction through effective communication and technical expertise. If you are a motivated individual with a passion for technology and helping others and able to work on a rotational shift and rotational week offs, we would love to hear from you..