Technical Support Engineer

About Company: Quidich Innovation Labs is a global company headquartered in Mumbai, India that pioneers in customized technology solutions for Sports Broadcast. From the outset, we have believed in the power of the story that sport tells as a tool to bring people together; and that this story best reaches fans, through the way it is broadcast. Building on this thinking, we have created various technology tools over the past five years and deployed them at tournaments such as the Indian Premier League, ICC Men’s T20 World Cup, ICC Women’s World Cup and Men's FIH Hockey World Cup, to name a few. Role Your role likely involves providing technical assistance and support to clients or customers in various locations. It might mean troubleshooting hardware or software issues, installing and configuring systems, and ensuring that everything runs smoothly. Responsibilities: You will be the point of contact for technical questions/bugs/support with on-field operations. You will take ownership of technical challenges and collaborate with other developers if necessary. To optimize technical workflows and maintain the documentation/SOP for the systems operators. Developing, documenting and improving support processes standard methodologies. Collecting and maintaining the data recorded on field during operations. To share your technical ideas for innovations, configurations and investments Qualifications, Skills & Competencies: Proven experience of 2-3 Yrs. as a support engineer. Experience in broadcast service technology or industrial Video or IT Engineering. A helpful team player who enjoys working together with other experts and is a strong communicator. A colleague who has a good understanding of basic IT tools/softwares. Willing to work and support in different time zones around the world. Linux Systems, and be very comfortable working in various Linux environments as well as with Windows OS’s. Knowledge of basic coding languages or understanding of code scripts is a bonus.(Python, C#) Knowledge of Video production & Docker is a bonus. Reporting To: Product Manager Joining Date: Immediate – 30 Days (Mumbai) Interested candidates please send your CV to careers@quidich.com Show more Show less