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Technical Support Engineer

3 - 5 years

9 - 19 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. 

 

If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.simply, we’d like to meet you.

Job Requirements
  • You will deliver high-quality solutions to partner escalations through email, phone and chat, and meet priority-based SLAs. 
  • You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems with top most financial businesses with rigorous SLAs. 
  • You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe. 
  • You have the opportunity to drive issue mitigation with our tier1 support partner and deliver workarounds or solutions. 
  • Create new knowledge base articles to share information for reuse throughout the Technical Support center.
  • Share best practices with Technical Support center staff and learn about new technologies and complimentary storage applications.
Education
  • A minimum of 2 years of experience as Technical Support Engineer. 
  • Solid understanding of the following topics and troubleshooting thereof: 
    • Storage and networking infrastructure;
    • Worked on monitoring platforms;
    • Windows and Linux;
    • Compute, storage, networking and debugging tools;
    • MySQL database;
    • VMware;
    • MS Windows troubleshooting;
    • Transport layer security troubleshooting.
  • Strong command of the English language; both written and verbal communication skills.
  • Excellent interpersonal communication and customer service skills.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

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NetApp
NetApp

Software Development

San Jose California

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