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Home
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Jobs in bengaluru
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Adobe
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Technical Support Engineer

Technical Support Engineer

2 - 7 years

|

4 - 9 Lacs

Posted:23 hours ago| Platform:

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Skills Required

css ux user interface designing cq5 aem adobe networking photoshop engineering javascript technical support java graphic designing installation linux microsoft windows desktop support troubleshooting html web designing corel draw illustrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

First point of contact for customer concerns relating to technical issues with Adobe Commerce application.
Customer advocate and represent their needs with internal product and engineeringteams.
Provide timely response/resolution to technical, product and cloud infrastructureinquires.
Provides resolutions within established Service Level Agreement Guidelines.
Trouble-shoot/qualify cases before advancing it to engineering.
Answer questions regarding product functionality and usage.
Work high priority technical incidents and critical outages.
Product content creation (KB articles, whitepapers, forum participation).
Provide knowledge transfer sessions to help reduce critical issues into Adobe.

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