5 - 10 years
3 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
Designation: Technical Support Engineer / Monitoring Engineer
Location: Bangalore, Pune, Mumbai, Hyderabad
Experience: 5+ years
Qualification: BE/ B. tech/ B. SC/ M. tech/ M.sc
Job Code: JD2208419
Work Mode: Remote/Hybrid (3 days WFO)
Job Profile:
We are looking for a hands-on Technical Support Engineer with expertise in monitoring, troubleshooting, and performance analysis. The candidate will ensure high availability and reliability of production systems using monitoring and observability tools.
Proactive monitoring and alert handling for production systems.
Configure and manage New Relic for dashboards, alerts, and observability.
Act as first responder to system incidents, performing root cause analysis (RCA).
Collaborate with developers to provide actionable insights on system issues.
Analyze web performance using Google Lighthouse and Google Analytics (GA).
Develop and manage scripts/tools for system diagnostics and automation.
Continuously improve monitoring setups, response runbooks, and documentation.
Maintain records of support activities, issue patterns, and mitigation steps.
Responsibilities : Candidate should be flexible to overlap 4 hours with US business hours if required.
5+ years in technical support, monitoring, or observability roles.
Hands-on with New Relic setup, dashboards, alerts, troubleshooting.
Strong understanding of Google Analytics and Google Lighthouse.
Basic to intermediate scripting: Python, Bash, or JavaScript.
Debugging mindset: logical issue tracing and log/metric analysis.
Familiarity with log aggregators (ELK, Datadog, or similar) is a plus.
Exposure to production environments and incident management.
Procain Consulting & Services
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