Technical Support Engineer L1

Job Description

Patch and Antivirus Management Specialist Job Summary: The Patch and Antivirus Management Specialist is responsible for ensuring the security and stability of the organization's IT infrastructure by managing the deployment of patches and antivirus updates. This role involves monitoring systems, assessing vulnerabilities, and coordinating with other IT teams to maintain compliance with security standards. Key Responsibilities: Patch Management: Manage and deploy patches and updates to systems across the organization. Monitor and assess the impact of patches on system performance. Ensure compliance with organizational and regulatory security standards. Collaborate with other IT teams to schedule and coordinate patch deployments. Resolve issues arising from patch deployments and update failures. Maintain and update patch management documentation. Conduct regular audits of patch levels and system statuses. Antivirus Management: Oversee the deployment and management of antivirus software across all systems. Monitor antivirus alerts and respond to potential threats. Ensure antivirus definitions are up-to-date and systems are protected. Perform regular scans and assessments to identify and mitigate risks. Provide reports on antivirus activities and system compliance. General IT Support: Provide support for security incidents and service requests related to patching and antivirus management. Document solutions and maintain accurate records of incidents and resolutions. Job Type: Full-time Pay: ₹190,478.33 - ₹350,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Rotational shift Work Location: In person