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Nest Education
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Technical Support Engineer - Freelancer

Technical Support Engineer - Freelancer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Nest Education

0 - 4 years

1 - 6 Lacs

Varanasi Uttar Pradesh India

Posted:21 hours ago| Platform: Foundit logo

Apply

Skills Required

Technical support Troubleshooting Customer service Software Hardware Documentation CRM Tools

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:
Technical Support & Troubleshooting:
Provide
remote technical support
to customers by diagnosing and troubleshooting
software
and
hardware issues
.
Guide customers through
step-by-step solutions
, ensuring they understand and resolve the technical problems they encounter.
Support Documentation & Tracking:
Document and track all
support requests
and solutions in a clear and organized manner.
Ensure
timely and effective resolution
of technical issues, maintaining a high level of customer satisfaction.
Collaboration & Escalation:
Collaborate with internal teams (e.g., development, engineering) to escalate and resolve
complex technical issues
.
Act as a liaison between the customer and technical teams to ensure issues are resolved efficiently.
Product Knowledge & Best Practices:
Stay updated with the latest
product developments
, technical tools, and
best practices
in technical support.
Use this knowledge to offer proactive solutions, troubleshoot more effectively, and reduce recurrence of common issues.
Creation of Support Documentation:
Assist in creating and maintaining
technical support documentation
and
FAQs
to enhance customer self-service options and streamline support processes.
Regularly review and update the support knowledge base to ensure accuracy and completeness.
Exceptional Customer Service:
Deliver
exceptional customer service
, maintaining professionalism in all interactions.
Ensure a positive customer experience, focusing on clear communication, timely responses, and effective resolutions.
Qualifications and Experience:
Education:
Bachelor's degree in
Computer Science
,
Information Technology
, or a related field (preferred).
Experience:
At least
2 years of experience
in
technical support
or a similar role, particularly in a
remote setting
.
Strong understanding of
software and hardware troubleshooting
.

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Personal Settings

Technical Support Engineer - Freelancer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Key Responsibilities:

Technical Support & Troubleshooting:

remote technical support

software

hardware issues

step-by-step solutions

Support Documentation & Tracking:

support requests

timely and effective resolution

Collaboration & Escalation:

complex technical issues

Product Knowledge & Best Practices:

product developments

best practices

Creation of Support Documentation:

technical support documentation

FAQs

Exceptional Customer Service:

exceptional customer service

Qualifications and Experience:

Education:

Computer Science

Information Technology

Experience:

2 years of experience

technical support

remote setting

software and hardware troubleshooting

More Jobs at Nest Education